ROCKYGO Privacy Policy

Last Updated 27 May 2025

Trackerteer Web Developer Corp. the company built the RockyGo website and app. This SERVICE is provided by Trackerteer Web Developer Corp. doing business as Trackerteer (“Trackerteer”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at support@rockygo.com and/or helpdesk@trackerteer.com

Please read this Privacy Policy carefully. By accessing or using our website and app, you acknowledge that you have read, understand, and agree to be bound to all the terms of this Privacy Policy and our Website Terms of Use. If you do not agree to these terms, exit this page and do not access or use the website.

This Privacy Statement aims to clarify what personal data we process, why we process it, who receives your data and how you can exercise your legal rights.

In this Privacy Statement, “personal data” means any information which directly identifies you as a person (like the combination of your full name and address), or can be used to identify you as a person (like a user ID connected to your identity). Similarly, “processing” refers to any operation performed on your personal data, for example the collection, storage, use, disclosure, or destruction of your personal data.

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services or Apps.

We automatically collect certain information when you visit, use or navigate the Services or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Services or Apps, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Optional Fields on iOS Devices:

On iOS, providing your birthday and mobile number is entirely optional. These fields are only used to enhance app functionality, such as age-restricted content filtering and enabling SMS-related features (e.g., two-factor authentication or order notifications). We do not use this data for marketing purposes. All such information is securely stored and handled in compliance with relevant data protection laws.

Information collected through our Apps

We may collect information regarding your geo-location, mobile device, push notifications, when you use our apps.

If you use our Apps, we may also collect the following information:

Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
Mobile Device Data: We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information, and IP address.
Push Notifications: We may request to send you push notifications regarding your account or the mobile application. If you wish to opt out of receiving these types of communications, you may turn them off in your device's settings.
Birth Date Information: We collect and store your birth date as part of your profile information. This is essential to comply with local laws and regulations concerning the sale and display of age-restricted food and beverage items (e.g., alcohol). By verifying your age, we ensure that such products are not shown or offered to users under 18 years old within the app's feed or dashboard. This information is used solely for age verification purposes and is not shared with third parties.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive

To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services or Apps.
Request Feedback. We may use your information to request feedback and to contact you about your use of our Services or Apps.
To protect our Services. We may use your information as part of our efforts to keep our Services or Apps safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To deliver services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To enable optional app features, such as age-based content filtering (ordering alcoholic drinks or SMS-based alerts, based on information you choose to provide. These fields are not required and are never used for marketing.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis

Consent. We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests. We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract. Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how you interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services or Apps. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. DO WE USE GOOGLE MAPS?

Yes, we use Google Maps for the purpose of providing better service.

This website, mobile application, uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link https//developers.google.com/maps/terms-20180207

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

6. LOCATION DATA and MAPPING SERVICES

RockyGo utilizes OpenStreetMap to provide location-based services and map data. Please note that OpenStreetMap may process your location information when you use these features. For details about how OpenStreetMap handles data, you may visit https://operations.osmfoundation.org/policies/

RockyGo does not share your personal data directly with OpenStreetMap. However, the use of mapping features may involve interactions with OpenStreetMap services as part of delivering the functionality.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services or Apps is at your own risk. You should only access the services within a secure environment.

9. DATA RETENTION PERIOD

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may anonymize or pseudonymize your data for research or statistical purposes after it is no longer needed for its original purpose.

10. DATA TRANSFERS

Your personal data may be transferred to countries outside the European Economic Area (EEA) for the purposes outlined in this privacy policy. When we transfer your data outside of the EEA, we ensure that it is protected by appropriate safeguards, such as EU standard contractual clauses or adherence to the Privacy Shield Framework.

11. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@rockygo.com and/or helpdesk@trackerteer.com

12. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here http //ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at support@RockyGo.com and/or helpdesk@trackerteer.com

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Opting out of email marketing You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may turn them off in your device's settings.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

14. DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

15. PRIVACY POLICY AMENDMENT FOR GDPR COMPLIANCE

In compliance with the General Data Protection Regulation (GDPR), we are updating our privacy policy to enhance transparency and provide individuals with greater control over their personal data. This amendment reflects our commitment to data privacy and our dedication to upholding the highest standards of data protection.

16. DATA SECURITY AND PROTECTION

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, access control mechanisms, and regular security audits.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at support@rockygo.com and/or helpdesk@trackerteer.com or by post to

Trackerteer Web Developer Corporation

J. Abad Santos Cr., Manunggal Street

Clark Freeport Zone, Pampanga 2023

Philippines